The email reporting channel gives whistleblowers a dedicated email address they can use to submit a case. When an email is received, a case is created automatically. The whistleblowers receives a confirmation email with a unique code they can use to follow up on their case at any time.
💡 Email reporting channel is available on the Advanced plan
How reporting by email works
Whistleblowers send an email to your organisation's dedicated reporting address. The system automatically creates a case from the email and notifies your case handlers.
The reporter then receives a confirmation email containing a unique follow-up code.
They can use this code to open their case and add further information, respond to questions from the case handler, or check for updates. The code is specific to their report and is the only way to access it, so they should keep it safe and not to delete this email.
Finding your reporting email address
Go to Reporting channels and select your email channel. Click on the Email tab at the top.
Your dedicated reporting email address is shown in the Reporting email section. Click Copy to copy it and share it with your employees through your internal communications.
Configuring your email settings
In the Email settings section you can customise the first part of the email address, the part before @intake.whistleblowersoftware.com. The domain part must remain unchanged.
Visibility settings
In the Visibility settings section you can control how incoming cases are routed:
Departments: Choose which departments cases reported through this email are assigned to. If no department is selected, all available departments will be assigned to new cases.
Category: Choose available categories for cases coming in through this channel.
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